John Kador

John Kador is a business writer in Winfield, PA USA.  His latest book is Effective Apology: Mending Fences, Building Bridges, and Restoring Trust (Bk Business)(Berrett-Koehler).

He can be contacted at jkador@jkador.com.

More information about the book is at www.effectiveapology.com

How to Apologize

July 2, 2009 - John Kador

When we make a mistake, most of us understand that we owe an apology. We know this because when we are hurt by a mistake made by someone else, we want that person to apologize to us.